Shipping policy

We utilize USPS as our primary shipping carrier. After your payment is verified, your order will be processed and prepared for shipping. Please allow up to 8-12 business days for your order to be shipped out. Custom orders may take up to 8 weeks to process before shipping. We do not rush / express custom orders. Due to being 100% hand made our processing times cannot be guaranteed.  Once custom pieces are in production, they cannot be cancelled nor returned. These items are handmade by our design team and take a lot of time and care to perfect. If you purchase multiple items, they may arrive in separate packages. 

You will receive an email confirmation containing your tracking number when your order has shipped. If you do not receive your tracking information within 5 days of purchasing, please contact us at luxurianttime@gmail.com

Shipping rates are determined at checkout and are based upon delivery address and total order weight. Orders placed with free shipping will also adhere to this schedule and method of shipping. 

Please make sure all your personal information is correct before confirming your order. In the event that your order is returned to us as undelivered there will be a 10% restocking fee.

For any Cancellations, please notify us within a 24-hour time span, after 24 hours and the order has been processed, we're "UNABLE" to cancel your order. 

Please note that once your order has left our warehouse, we are no longer responsible for any lost, delayed, or stolen items during transit. We cannot guarantee that your packages will arrive on the listed date once it is in the possession of USPS. USPS is responsible for delivering your package on your delivery date. If you have questions about shipping and/or delivery, please contact us at luxurianttime@gmail.com